Account and support

Find the help you need

Get help with your account, subscription, or TanukiTrade tools. Start with the matching guide, or choose a support channel for your question.

Choose a support channel

Subscription changes, payments, login-email corrections, TradingView username changes, or a role that will not reconnect.

Ask about setup, controls, metric definitions, and how to read a view in the Discord community.

Report a reproducible error, missing output, or a feature that is not working as expected.

Send a detailed explanation, a relevant attachment, or an invoice reference for an account-specific issue.

You do not need to join Discord to get support. Use private chat or email if you cannot access the server or your question involves account details.

Choose what you are trying to do. Each guide takes you straight to the relevant steps.

Identify the toolName the page, indicator, or command and the symbol you selected.
Show the contextInclude the expiration, aggregation mode, data time, and what happened.
Choose the right channelUse private support for account details. Remove tokens and login codes.

See the support-request template for a useful report. Continue with Account self-service for login and account changes, or the FAQ for quick answers.

TanukiTrade documentation. Levels are context, not a recommendation. tanukitrade.com