Account and support

Account and billing FAQ

Quick answers about the trial, subscription management, account details, privacy requests, and access to the tools.

How long is the trial, and when does payment start?

The PRO trial lasts seven days. Check the trial end and next payment in your subscription details and checkout confirmation. Unless cancelled before the first charge, it converts to the selected paid plan. Current prices are on the pricing page.

Do I keep access after cancelling the trial?

No. Section 17 of the Terms of Service states that trial cancellation immediately revokes PRO access. This differs from retaining an already paid period after period-end cancellation. See cancellation guidance.

Where do I find invoices or cancel renewal?

Open Member Area → My Account → Manage Subscription. Use the portal’s invoice and subscription actions, then check the recorded confirmation. See the portal steps.

Which payment methods can I use?

Use the methods offered by checkout for your device and region. If the method you need is not shown or a payment fails, contact private support. The subscription details show the payment method associated with your account.

Can I change my login email or TradingView username?

Contact private support to review those account changes. A billing-email change in the portal does not change the login email. See email changes and TradingView username corrections.

My bank shows two entries. What should I send?

Compare their dates, amounts, currencies, and pending or completed status with the portal invoices. Send the references privately so support can review the payments. Do not include full card details.

Can I request a refund?

Review the current Terms of Service and contact private support with the invoice reference. A request is not an approval. See the refund overview for the distinction between the general policy, mandatory rights, and discretionary review.

How do I request account deletion?

Contact private support or email support@tanukitrade.com. Specify the request and manage subscription cancellation separately if needed. See privacy and account-closure requests.

Can someone else use my login?

Keep account credentials private. Do not share your login or personal API token. Check the permitted-use conditions in the Terms or ask support about the access arrangement you need.

How do I access the API or MCP?

PRO includes API and MCP access. Obtain the personal bearer token from the signed-in API Access page. Follow API & MCP access for the visual setup guide, then the API reference or MCP client configurations for the technical details.

Do I need Discord to get help or use the WebApp?

No. Private support chat and email are available without Discord. TradingView, the WebApp, REST API, and MCP do not require a Discord connection; member Discord channels and bots do.

I still need a person. Where should I start?

Use the support contact guide. For a technical issue, include the tool, symptom, selected context, and time. For an account or billing question, use private support.